Tracking order

Order Tracking Process

At Snoutique, we make it easy for you to track your pet product orders every step of the way. Here's how our order tracking system works:

  1. Order Confirmation: Immediately after placing your order, you'll receive an email confirmation containing your order number and details.
  2. Processing Notification: When your order moves to the shipping stage, we'll send you a shipping confirmation email with your tracking number.
  3. Tracking Activation: Tracking information typically becomes available within 24-48 hours after shipment.
  4. Delivery Updates: You'll receive regular updates about your package's journey until delivery is completed.

How to Track Your Order

You have multiple options to track your Snoutique order:

1. Through Your Account

Log in to your Snoutique account and visit the "My Orders" section to view your order status and tracking information.

2. Via Tracking Email

Click the tracking link in your shipping confirmation email to be directed to the carrier's tracking page.

3. Using Third-Party Tracking

For comprehensive tracking across multiple carriers, we recommend using 17Track, a reliable global package tracking platform.

Simply visit 17Track.net, enter your tracking number in the search field, and click "Track" to view detailed information about your package's location and estimated delivery date.

Tracking Tips

  • Tracking numbers may take 24-48 hours to activate in the carrier's system after shipment
  • International orders may show limited tracking information until they reach the destination country
  • If your tracking information hasn't updated for several days, please contact our customer service
  • Always keep your order number and tracking information secure

If you're experiencing any issues with tracking your order or if your package appears to be delayed, please don't hesitate to contact our customer support team. We're here to help ensure you receive your pet products as quickly as possible.