Shipping policy

Shipping Information

At Snoutique, we strive to deliver your pet products quickly and safely. We partner with trusted carriers to ensure your orders arrive in perfect condition.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons, processing may take slightly longer.

Shipping Options & Rates

We offer multiple shipping methods to suit your needs:

• Standard Shipping: 3-7 business days - $5.99 or free for orders over $49
• Express Shipping: 2-3 business days - $12.99
• Overnight Shipping: Next business day - $24.99 (order by 12PM EST)

Rates may vary for large or heavy items like aquariums and pet habitats.

International Shipping

We currently ship to the following countries: USA, Canada, UK, Australia, and EU nations. International orders typically take 7-15 business days and may be subject to customs fees.

Order Tracking

You will receive a tracking number via email once your order ships. Use this to monitor your package's journey to your doorstep.

Shipping Restrictions

Some items have special shipping requirements:

• Live aquarium plants and fish have specific shipping schedules
• Certain cleaning products may have regional shipping restrictions
• Perishable items require expedited shipping

Damaged or Lost Packages

If your order arrives damaged or doesn't arrive within the estimated timeframe, please contact our customer service within 7 days of delivery date. We'll work to resolve the issue promptly.

Holiday Shipping Schedule

During major holidays, shipping carriers may experience delays. We recommend ordering early during these periods and will post holiday shipping deadlines on our homepage.