Refund policy

Refund Eligibility

At Snoutique, we want you and your pet to be completely satisfied with your purchase. To be eligible for a refund, the following conditions must be met:

• Items must be returned within 30 days of delivery
• Products must be unused, in original packaging, and in resalable condition
• Proof of purchase (order number or receipt) is required
• Certain items (personalized products, perishable goods, and opened grooming products) are non-refundable

How to Initiate a Return

1. Contact our customer service team at [email protected] with your order number and reason for return
2. You will receive return instructions and a Return Authorization Number
3. Package the item securely with all original packaging and accessories
4. Include the Return Authorization Number clearly on the package
5. Ship the item back to us using a trackable shipping method

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 5-7 business days
• Shipping costs are non-refundable unless the return is due to our error
• For exchanges, we will ship the replacement item once the return is received

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery with photos of the damage
• We will arrange for a replacement or refund at no additional cost
• In some cases, we may request return of the damaged item

International Returns

For international orders:

• Customers are responsible for return shipping costs and any customs fees
• Refunds will be issued minus original shipping costs
• Please allow additional time for international returns to be processed

Contact Information

For any questions regarding our refund policy, please contact our customer service team:

Note: This policy is subject to change without notice. The policy in effect at the time of purchase will apply to your order.