Faq
Ordering & Shipping
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or check out as a guest. Follow the prompts to enter your shipping and payment information to complete your order.
What shipping methods do you offer?
We offer standard and expedited shipping options. Delivery times vary based on your location and the shipping method selected. You'll see available options during checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. Additional customs fees or taxes may apply depending on your country's import regulations.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for most unused, unopened products in original packaging. Some items like perishables or personalized products may be exempt.
How do I initiate a return?
Contact our customer service team with your order number and reason for return. We'll provide a return authorization and instructions for sending items back to us.
Product Information
Are your products safe for all pets?
While we carefully select our products, we recommend checking size charts, ingredient lists, and product descriptions to ensure suitability for your pet's specific needs.
Do you carry organic/natural products?
Yes, we offer a selection of organic and natural pet products. Look for the "Natural" or "Organic" badges in product listings or use our advanced filters.
Account & Payments
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets. All transactions are securely processed.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update your personal details, shipping addresses, and payment methods.
Customer Support
How can I contact customer service?
Our support team is available via email at [email protected] or through our live chat feature during business hours (9am-6pm EST, Monday-Friday).
Do you offer product recommendations?
Absolutely! Our pet experts can help you choose the perfect products for your furry friend. Contact us with details about your pet's breed, age, and preferences.
Didn't find your answer? Contact our support team for personalized assistance.